The local Chamber of Commerce is offering the Minden business community a golden opportunity to bolster sales staff and customer service teams.
Chamber officials have scheduled customer service expert Bill Drury to present a workshop entitled, "A Passion for Service" (How to Win Customers and Reduce Lost Sales). The workshop is set for Wednesday, Jan. 16.
The late Zig Ziglar, a legendary motivational sales speaker, trained Drury.
"We've heard fantastic feedback about this program," Chamber President Jerri de Pingre' said. "Subjects Bill will cover include: Who really signs your paycheck; Stay motivated; Make a great first impression; Create a vision for service; Communicate respect to every customer; Personalize your service; Listen; Handle the irate customer; Overcome stress and burnout; Handle the ten most difficult customers."
Attendees have the option of choosing between two identical sessions. Sessions will be from 8:30 a.m. to 11:30 a.m. and then 1 p.m. to 4 p.m.
From 1985 till 1990, Drury was the National Training Consultant for the Zig Ziglar Corporation.
"He speaks, trains and travels extensively, and has proven to be one of the most effective and entertaining speakers in the industry," de Pingre' said. "Some customer service facts: seven out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact; 96 percent of unhappy customers never complain about discourtesy, but 91 percent of them will not buy again from a business that offended them; 97 percent of all companies never formally train employees in the simple art of customer retention."
Seating is limited, de Pingre' said, and she urged quick response from interested attendees.
For registration or information call the Chamber at 377-4240.