Minden Press-Herald

Sep 30th

A Passion for Service

Happy New Year from the Chamber. I pray you have all had a wonderful Christmas and a safe New Year's celebration.

Our new year at the Chamber is shaping up to be a great one. Our premiere event this month is our Bill Drury seminar, "A Passion for Service." Bill is a nationally known motivational speaker who brings humor and common sense to participants who want to improve their companies' customer service. Bill will be in Minden for one day only, January 16th at the Minden Community House.

We will offer two sessions; one in the morning and one in the afternoon. Registration in the morning is at 8:00 followed by the seminar from 8:30-11:30. We will start a second session at 12:30 with the seminar from 1:00-4:00. Please call the Chamber if you are interested and we will save a space for you. What follows is a description of areas that will be covered in the seminar. Please take a minute and "read all about it."

Bill Drury is a man with a passion. He is on a mission to help businesses create lifetime loyal customers. On January 16, 2013, he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.

Some disturbing service facts:

FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.

FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.

FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.

FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.

On January 16, 2013, there will be a morning and afternoon presentation of the seminar (both sessions identical), allowing employers to send half their people in the morning and half in the afternoon.

We've heard fantastic feedback about this program!

Zig Ziglar, America's number one motivator says:

"...Bill has conducted over three hundred workshops for the Zig Ziglar Corporation -- we always got good reviews. He knows what he is talking about. He has an excellent style of delivery. Your people and your company will be better off after hearing Bill Drury."

For more information or to register, call the Chamber at 377-4240.

Jerri de Pingre' is the president of the Minden-South Webster Chamber of Commerce. Her column runs monthly in the Minden Press-Herald.






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